SM - "We had worked with them prior; we'd gotten wheelchairs, walkers and things like that. So I was talking to Deb [GR - employee] one day about this elevator thought, and she said that you guys did elevators, which I didn't even realize. We talked to the men there. They came out, looked at the site, gave us some prices, and we decided we were going to go with them."

GR - "OK. Now, things never go like a fairy-tale from start to finish. There were some challenges which is pretty much to be expected."

SM - "Oh yeah. I would expect that with any kind of work done to your house. We've done a lot of home improvements, and nothing comes off perfect. But with the elevator, everything was put in nicely, and the men were great about coming and working on it and getting everything perfect as far as it operates good - it looks good."

GR - "And the end result...you've used it recently, and how did that go? And how did you and the family react to it?"

SM - "It went great. We've used it many times for my mother-in-law and brother, especially over the holidays. It was very nice to have it available to us for Thanksgiving, Christmas and New Years. The family members who used it loved it; it made it great getting them in and out of the house. For the family who came to visit, they were very impressed with how well it worked and how much easier it was for them to get everyone in and out of the house."

GR - "What suggestions would you have for other people in Southcentral Pennsylvania and Northern Maryland if they're even considering gaining access to the second or third floor of their home? What should they be thinking about as far as options, who to deal with, that sort of thing?"

SM - "I would definetly recommend Golden Rule Stairlifts because they are in this area, they were great about working with us, and we like the product. It works great. It doesn't take up a lot of space in the house, so if you were only going to use it once in a while you could use that area of the room and put furniture over the floor-plug so you wouldn't lose that space. And it's very attractive. It didn't take a lot to do the install. You didn't need a pit or a hoistway, which you do need with an elevator."

GR - "You know this stuff." [Laughter]

SM - "I had studied a lot of this. You would have to have like a closet upstairs and downstairs to put it in, and then depending on what kind of lift system you had, you might have to put heat in it. I know you need a pit for an elevator, whereas with the Telecab you don't because it already has a built-in ramp. It was just a lot simpler, a lot less reconstructing the house. And it has a telephone, an emergency stop button and an alarm. You can push the alarm and it sounds like a smoke detector. Then downstairs, if you would not have any electric for some reason, there's a cable that you can pull so it just very slowly lets the elevator back into the down position. That way, if you had someone upstairs and you had to get them down, it has that safety feature. You can get them back downstairs, if needed."

GR - "Very good. I'd like to say thank-you. You were great to work with."

SM - "Well, so were you."

We also offer ramp systems, porch lifts and vertical platform lifts for certain applications.